Return / Exchange

Changed your mind? No worries 🤍 We’re here to help.

If you purchase “Free Exchanges + Delivery Protection” at checkout, you are covered for free exchanges, change of mind returns, and if your parcel is lost in transit. 

If you do not purchase “Free Exchanges + Delivery Protection” at checkout, a $21.50 fee will apply for a prepaid return label. Our team will send you an invoice, and once the payment is completed, we will provide the return label for your exchange. 

Return/ Exchanges

  • Returns must be requested within 30 days of the shipping date.

  • Once your return is approved online, you must send your parcel within 14 days, or the request will expire.

  • For any return, exchange, or change of mind request, the product must be unused, unwashed, and returned in its original condition. Unfortunately, products cannot be used, kept in a spare bedroom, or washed before being returned, even in cases related to fabric concerns or factory faults.

  • Be free of perfume, body odour, washing powder, stains, or marks
  • Be free of make-up, pet hair, dust, or any strong scents
  • Not have been used on a bed, in a spare bedroom, or for styling/photoshoots
  • Be returned in the same condition they were delivered
  • Not be marked as final sale or clearance

Please note: due to hygiene reasons, we cannot accept returns on used bedding, pillowcases, blankets, or accessories.

Homely reserves the right to reject returns that do not meet these requirements. If returned items are found to be ineligible, they may be sent back to you and any applicable return shipping fees may apply.

If any items are missing from your return, Homely AU reserves the right to recover the outstanding balance for the missing products.

For larger or bulky items, additional return shipping charges may apply. Customers must contact us at info@homelyau.com.au to obtain a return shipping quote prior

If you receive a defective item, please place it back in the same bag it was delivered in and follow the return steps provided by our team. 

Refunds (Australia)

For refunds, please email us at info@homelyau.com.au. Our team will provide you with a return label, and the return shipping fee will be deducted from the total amount of your refund.

For larger or bulky items, additional return shipping charges may apply. Customers must contact us at info@homelyau.com.au to obtain a return shipping quote prior to sending the item back.

Return shipping costs will be deducted from the refund amount or invoiced separately where applicable.

Return shipping costs are as follows:

  • $12 for small items

  • $21.50 per coverlet

 Processing Times

  • Please allow 3–5 business days for your return to be processed once it arrives at our warehouse.

  • Refunds are processed within 3–5 business days back to your original payment method (credit card, PayPal, etc.).

  • It may take a few additional days for the funds to appear in your account.

 

EOFY, Black Friday & Final Sale Items

Please choose carefully when shopping during promotional periods.

  • Items discounted by less than 30% are eligible for return in accordance with this policy.
  • Items discounted by 30% or more may be returned for store credit only, provided they meet all return conditions.
  • Items discounted by 40% or more are considered Final Sale and are not eligible for return, refund, exchange, or store credit.

The following are also considered Final Sale:

  • Mystery Boxes
  • Clearance items marked as On Sale
  • Any items specifically stated as non-returnable at the time of purchase

These conditions do not affect your rights under Australian Consumer Law.

Pre-Orders

Pre-orders allow you to secure our most anticipated arrivals before they officially land.

Please note:

  • Estimated dispatch dates are listed on each pre-order product page.
  • Pre-orders cannot be cancelled once placed.
  • Pre-orders are not eligible for refunds or exchanges.
  • Store credit may be offered at Homely AU's discretion.

Return Address

All approved returns must be sent to:

Homely AU Returns
1/3 Greenway Blvd
Maudsland 4210 QLD 
 Australia.

International Returns

  • Returns must be requested within 30 days of the shipping date.

  • Once approved, the parcel must be posted within 14 days.

International Return Shipping

  • A $49 return shipping fee applies to all international returns.

  • This applies whether you choose a refund or store credit.

Please send returns to:

Homely Returns 

Return Address

All approved returns must be sent to:

Homely AU Returns
1/3 Greenway Blvd
Maudsland 4210 QLD 
Australia

International Processing Times

  • Please allow 7–10 business days for processing once your return arrives.

  • Refunds are processed within 3–5 business days to your original payment method.

  • Additional time may be required for funds to appear in your account.

Returns that do not meet our policy conditions may be rejected.

Download returns form

 

We offer refunds (excluding original shipping costs), exchanges, and store credit on most items. Please read the guidelines below.