Return / Exchange

 
Return Policy

Return, exchange, or refund? No worries. We offer refunds (excluding any shipping costs) and exchanges on most items. Here are the guidelines for this process:

- Returns are accepted within 30 days of the shipping date from our warehouse. Once you submit your return online, please ensure you post your parcel within 14 days or your return request will expire.
- We offer **FREE returns** for Exchange or Store Credit on most items. For larger and bulky items, return shipping charges may apply. Customers wanting to return these items should email us at info@homelyau.com.au for a return shipping quote.
- For Refunds, the cost of Return Shipping for most items is $12. This charge will be deducted from the Refund amount. For larger items  additional return shipping charges may apply. Please contact us at info@homelyau.com.au for a return shipping quote.
- Items must be unwashed, unused, and in original packaging with tags intact for Change of Mind returns.
- Please allow 3-5 business days for your return to be processed once it arrives back at our warehouse.
- Refunds will be processed within 3-5 days back to the original method of purchase (credit card, PayPal, etc.) but may take a few extra days to be received into your account. Note that your refund will be less $12 to cover the cost of Return Shipping.
- If your return arrives in a condition that does not meet our Returns Policy, we will be required to reject your return. Our Customer Care Team will be in touch if this is the case.

Feel free to reach out to us if you have any questions or need further assistance.

Download returns form

International:

Returns are accepted within 30 days of the shipping date from our warehouse. Once you submit your return online, please ensure you post your parcel within 14 days or your return request will expire.

Please choose carefully as you will need to cover the cost of Return Shipping regardless of whether you are seeking a Refund or Store Credit. All Returns should be addressed at


Homely AU Return
1/4 Angie court, Mermaid Waters, 4218, Gold Coast, Australia.

- Please allow 3-5 business days for your Return to be processed once it arrives back to our warehouse.
- Refunds will be processed within 3-5 days back to the original method of purchase (credit card, Paypal, etc) but may take a few extra days to be received into your account.
- Please note, if your Return arrives in a condition that does not meet our Returns Policy, we will be required to reject your Return. Our Customer Care Team will be in touch if this is the case.

 

  • INTERNATIONAL:

    Returns are accepted within 30 days of the shipping date from our warehouse. Once you submit your return online, please ensure you post your parcel within 14 days or your return request will expire.
    Please choose carefully as you will need to cover the cost of Return Shipping regardless of whether you are seeking a Refund or Store Credit. All Returns should be addressed at

Homely AU Return

1/4 Angie court, Mermaid Waters, 4218, Gold Coast, Australia.


Please allow 3-5 business days for your Return to be processed once it arrives back to our warehouse.
Refunds will be processed within 3-5 days back to the original method of purchase (credit card, Paypal, etc) but may take a few extra days to be received into your account.
Please note, if your Return arrives in a condition that does not meet our Returns Policy, we will be required to reject your Return. Our Customer Care Team will be in touch if this is the case.
The below items are NOT eligible for a return, exchange or refunds:

Gift cards
Any marked down item purchased from the Sale page or as part of any other sale event including flash sales like Black Friday or Boxing Day and warehouse sales
Any item purchased from a Sage and Clare independent stockist, please contact the store directly if you wish to return.
Any item that has been used, slept in, worn or not in original condition with tags intact
Any items damaged due to unreasonable wear and tear
Twiggagerie range which is custom made to order